📌 To confirm your booking, full payment for the service is required in advance. 📌

Cancellations made at least 48 hours before the scheduled appointment will receive a full refund. Any cancellation between 48 hours and 24 hours before of the appointment will be subject to a £100 cancellation fee, with the rest refunded.

 

Any cancellation 24 hours before or less will be subject to a £250 cancellation fee. Our policy ensures that other pets in need can access our services in a timely manner. If you need to cancel or reschedule, please contact us as soon via any channels as soon as possible.

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We reserve the right to decline providing the service if, following consultation, we determine that euthanasia is not clinically justified and the pet is not suffering from a terminal or untreatable condition. This scenario will be subject to the cancellation fee.

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